FAQ

How long does it take to get my new countertops?
In most cases, the project will take from 7-10 days after all selections have been made. This can be cut to 3-5 days in some cases.

Do I need to be at home at the time of templating?
Yes. Someone who has the authority to make decisions will need to be on-site. Several questions will need to be answered such as seam placement, overhangs, etc.

Can I keep the extra material from my countertops to use for cutting boards?
No. Most material from cut outs are destroyed during the process. Customers pay for the square footage of their job.

Do the existing countertops need to be removed to template?
Not necessarily. In most cases we will template with the existing tops in place and remove them on the day of the install.

What do I need to know prior to templating?

  1. Final pricing is based on actual field dimension and on-site conditions.
  2. All sinks and faucets need to be purchased and onsite at template.
  3. Everything must be removed from the existing countertops in order to get the template completed.
  4. Cabinets should be fully installed and level at template.

Will the sample of natural stone that I received be the same color as the countertops I get?
We suggest choosing the color in person due to the different characteristics of natural stone.