Privacy Policy
Last updated: September 1, 2026
This Privacy Policy describes how Creative Countertop Solutions, Inc. (“Creative Countertop Solutions,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, communicate with us, or use our services.
By using our website or providing your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
Contact Information: Name, email address, phone number, mailing address, and any other information you provide when you contact us, request an estimate, schedule an appointment, or complete a website form.
Project and Service Information: Details about your property, project, material preferences, measurements, schedule, and other information you choose to share about countertop design, fabrication, or installation services.
Usage Information: Information about how you interact with our website, such as IP address, browser type, pages visited, time spent on pages, and referring URLs. Cookies or similar technologies may collect this information.
Communication Information: Copies of emails, form submissions, and other communications between you and us, including SMS messages when you consent to receive them.
2. How We Use Your Information
- Respond to inquiries, prepare quotes, schedule consultations, and deliver services.
- Manage and update your project and account.
- Send service-related communications, including appointment reminders, quote notices, project updates, and follow-ups.
- Improve our website, services, and customer experience.
- Maintain security, prevent fraud, and comply with legal obligations.
3. How We Share Your Information
Service Providers: We may share information with trusted vendors that support website hosting, email delivery, customer relationship management, communications, analytics, or project operations. They may use the information only as needed to provide services to us.
Legal and Safety: We may disclose information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Creative Countertop Solutions, our customers, or others.
We do not sell your personal information.
4. SMS Communications
If you provide your phone number and separately select the optional text-consent box, we may send customer care and account notification messages about your inquiry, quote, scheduling, project, documents, or account.
Information collected for SMS consent will not be shared with third parties or affiliates for their own marketing purposes. Review our Terms of Service for the complete messaging terms.
You can opt out at any time by replying STOP. For assistance, reply HELP or call (615) 915-0718. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to remember preferences, understand site usage, measure advertising, improve performance, and support a better visitor experience. You can adjust your browser settings to refuse cookies or alert you when cookies are sent. Some site functions may not work as intended when cookies are disabled.
6. Your Choices
You may contact us to update or correct your information. You may stop certain email communications using the unsubscribe instructions in the message or by contacting us. If you consented to SMS, reply STOP to opt out or HELP for assistance.
7. Data Security
We use reasonable physical, technical, and administrative safeguards. No internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take steps to delete it.
9. Links to Other Websites
Our website may link to third-party websites or services. We are not responsible for their content or privacy practices. Review the policies of any third-party site you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Last updated date on this page.
11. Contact Us
Creative Countertop Solutions, Inc.
919 4th Ave S, Nashville, TN 37210
Phone: (615) 915-0718
Email: sales@tnccs.com